Legal

Refund and Chargeback Policy

Last updated: May 31, 2026

1. General no-refund policy

Baires Host operates under a strict NO-REFUND policy for all services. By purchasing any Baires Host service (Cloud VPS, Bare Metal, Game Servers or any other product), the client accepts that payments made are final and non-refundable. This policy is based on the fact that digital infrastructure services are provisioned immediately, generating irrecoverable operational costs from the moment of activation (hardware allocation, IP addresses, licenses, bandwidth and network resources).

2. Digital service nature and immediate delivery

Baires Host services are digital infrastructure services that are activated and delivered electronically immediately (or within a maximum of 24 hours) after payment confirmation. Delivery is perfected upon: activation of the contracted server or service, assignment of IP address and access credentials, enablement of the control panel, and availability of contracted resources (CPU, RAM, storage, bandwidth). Once the service is activated, it is considered delivered in full. The client acknowledges that as a digital service consumed immediately, the right of withdrawal does not apply, in accordance with provisions for digital services of immediate execution.

3. Situations where refunds are NOT granted

Refunds will not be issued under any of the following circumstances: early cancellation before the end of the contracted period; subjective dissatisfaction with service performance (provided it meets contracted specifications); plan changes or migration to another service; client errors in plan selection or configuration; partial or total disuse of the service during the contracted period; buyer's remorse after activation; service suspension for Terms of Service violation; suspension for non-payment; account termination for fraudulent conduct; services used for prohibited activities; or for any other reason not expressly contemplated in this policy.

4. Sole exception: verifiable infrastructure failure

The only situation in which Baires Host may grant compensation is when there is a verifiable and documented failure of infrastructure under Baires Host direct control that completely prevents use of the contracted service, as established in the Service Level Agreement (SLA). In these cases, compensation is granted EXCLUSIVELY as service credit (discount on the next invoice) and NEVER as a money refund.

5. Procedure for dissatisfaction

If the client experiences any technical problem or dissatisfaction with the service, the correct and exclusive procedure is: (1) Open a support ticket at billing.baires.host describing the problem; (2) Allow the Baires Host technical team to investigate and resolve the issue; (3) If the problem persists and is attributable to Baires Host, request service credit per the SLA. Under NO circumstances should the client initiate a chargeback, dispute or payment reversal as a mechanism for resolving technical problems. The ticket system is the exclusive and mandatory channel.

6. Chargebacks: prohibition and consequences

It is STRICTLY PROHIBITED to initiate chargebacks, payment disputes, reversals, purchase denials or any type of claim with payment processors (Mercado Pago, PayPal, Stripe or others), banks, credit/debit card issuers, electronic wallets or any financial intermediary, for services that have been effectively provisioned, delivered and/or made available to the client. Initiating a chargeback for a delivered service constitutes a serious breach of these terms and an act of contractual bad faith.

7. Consequences of fraudulent chargebacks

A client who initiates a chargeback or payment dispute for a service already provisioned and delivered will face the following immediate and cumulative consequences: (a) Immediate suspension of the account and all associated services without prior notice or right to data recovery; (b) Administrative fee of 50% of the disputed amount for management costs, fees and operational costs of the chargeback process; (c) Obligation to pay the full service amount plus the administrative fee before any reactivation; (d) Inclusion in internal fraudulent client registry with permanent ban from future services; (e) Report of fraudulent conduct to the corresponding payment processor; (f) Criminal complaint for fraud under Argentine Criminal Code (arts. 172 and 173); (g) Civil action for damages, including direct damages, lost profits and legal costs; (h) Irreversible deletion of all data, configurations and backups stored on the servers.

8. Evidence of service delivery

Baires Host maintains exhaustive and automated records that constitute conclusive proof of effective service delivery and use, including: exact date and time of service activation and provisioning; assigned IP address and delivered credentials; client access logs to control panel and server; resource consumption records (CPU, RAM, disk, bandwidth); SSH/RDP/console connection logs; support ticket history opened by the client; inbound and outbound network traffic records; server snapshots and states; email communications confirming activation; and any other available technical evidence. These records are retained for a minimum of 5 (five) years and will be presented as evidence to the payment processor, administrative authority or competent court in case of dispute.

9. Chargeback defense

Upon receiving a chargeback, Baires Host will exercise all available defense mechanisms, including: presentation of complete evidence of service delivery to the payment processor; presentation of these Terms of Service and Refund Policy accepted by the client; presentation of usage logs demonstrating effective service consumption; presentation of prior communications with the client; and any other evidence demonstrating the legitimacy of the transaction. Baires Host reserves the right to retain specialized legal services and pass all costs to the infringing client.

10. Acceptance at time of payment

By making any payment for Baires Host services, the client expressly declares and accepts that: (a) they have read and understood this Refund Policy in its entirety; (b) they understand that payments are non-refundable; (c) they acknowledge that the service is activated immediately; (d) they waive the right of withdrawal as it is a digital service of immediate execution; (e) they commit to not initiating chargebacks, disputes or payment reversals; (f) they accept the consequences established in case of breach; (g) they acknowledge that the exclusive channel for resolving dissatisfaction is the support ticket system.

11. Service cancellation

The client may cancel their services at any time from the client area. Cancellation: takes effect at the end of the already-paid period (no proportional refunds are made); does not generate right to return of unused time; implies data deletion at period expiration; and does not exempt the client from pending obligations. If the client does not wish to renew, they should simply cancel before the automatic renewal date. Refund requests for automatic renewals will not be accepted if the client did not cancel previously.

12. Applicable law

This policy is governed by the laws of the Argentine Republic. The client accepts the exclusive jurisdiction of the Ordinary Courts of the City of Buenos Aires for any dispute related to refunds, payments or chargebacks. This policy forms an integral part of the Baires Host Terms of Service and should be read in conjunction with them.

13. Contact

For billing inquiries or service issues, the client must open a ticket at billing.baires.host or contact us through the form at /contacto. We reiterate that the ticket system is the exclusive and mandatory channel for resolving any dissatisfaction before considering any other action.