Legal

Privacy Policy

Last updated: May 31, 2026

1. Information we collect

We collect information you provide when registering, purchasing services or contacting us: name, email address, billing address, payment details and IP address. We also collect technical data such as browser type, operating system and pages visited to improve our service.

2. Use of information

We use your information to: provide and maintain contracted services, process payments and billing, send technical and service communications, comply with legal and tax obligations, and improve the user experience on our platform.

3. Storage and security

Your information is stored on secure servers with encryption in transit and at rest. We implement technical and organizational measures to protect your data against unauthorized access, loss or alteration.

4. Sharing information

We do not sell or share your personal information with third parties for marketing purposes. We may share data with payment providers (to process transactions), legal authorities (when required by law) and infrastructure providers (for service delivery).

5. Cookies and similar technologies

We use essential cookies for site functionality (language preference, selected currency, session). Additionally, we use Google Analytics for statistical purposes, whose cookies collect information anonymously and in aggregate, with prior user consent. We do not use third-party advertising tracking cookies or cookies for personalized marketing purposes. For more details, see our Cookie Policy.

6. Your rights

You have the right to access, rectify, delete or port your personal data. To exercise these rights, contact us through the contact form or by submitting a ticket from the client area.

7. Data retention

We retain your information while you maintain an active account or as necessary to comply with legal and tax obligations. Billing data and transaction records are retained for a minimum of 5 (five) years from the date of the transaction, in accordance with applicable tax legislation and for defense purposes in potential payment disputes. Personal data not linked to billing is deleted within 30 days after definitive account closure, unless otherwise required by law.

8. Changes to this policy

We may update this policy periodically. We will notify you of significant changes with a minimum of 30 days advance notice by email or through a prominent notice on our website. Continued use of the service after the notification period implies acceptance of the current policy. If you disagree with the modifications, you may cancel your account before they take effect.

9. Contact

For privacy inquiries, you can contact us through the form at /contacto or by opening a ticket on our Discord (https://discord.gg/fTQNWygTjc).