Privacy Policy

1. Information We Collect

We collect the following types of information:

1.1. Personal Information

• Full name
• Email address
• Phone number (optional)
• Postal address (for billing)
• Payment information (securely processed by third parties)

1.2. Technical Information

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent
• Referrer (source page)
• Cookies and similar technologies

1.3. Service Information

• Configuration of contracted services
• Usage and activity logs
• Support tickets and communications
• Billing and payment information

2. How We Use Your Information

We use your information for the following purposes:

• Provide, maintain, and improve our services
• Process transactions and manage your account
• Send important notifications about your account and services
• Respond to your inquiries and provide technical support
• Detect, prevent, and address technical and security issues
• Comply with legal and regulatory obligations
• Send marketing communications (only with your consent)
• Analyze usage of our services to improve user experience

3. Data Storage and Security

We implement technical and organizational security measures to protect your personal information:

• SSL/TLS encryption for all data transmissions
• Secure storage on protected servers
• Role-based access control and two-factor authentication
• Continuous security monitoring and intrusion detection
• Regular backups and disaster recovery plans
• Periodic security audits

Despite our efforts, no method of Internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security of your data, but we commit to notify you of any security breach that may affect your personal information.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless the law requires or permits a longer retention period. Specifically:

• Active account data: For the duration of your account and up to 2 years after closure
• Transaction records: 7 years per legal and tax requirements
• Support records: 3 years after ticket resolution
• Marketing data: Until you withdraw your consent

5. Sharing Information with Third Parties

We do not sell, rent, or trade your personal information. We only share your information in the following circumstances:

5.1. Service Providers

We share information with trusted service providers who help us operate our business, such as:

• Payment processing providers (Stripe, PayPal, etc.)
• Cloud infrastructure providers
• Analytics and monitoring services
• Email service providers

5.2. Legal Requirements

We may disclose your information if required by law, court order, or legal process, or to protect our rights, property, or safety, or that of our customers.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience, analyze site usage, and personalize content. The types of cookies we use include:

• Essential cookies: Necessary for site functionality
• Performance cookies: Help us understand how visitors interact with our site
• Functionality cookies: Allow remembering your preferences
• Marketing cookies: Used to show relevant content (only with consent)

You can control and manage cookies through your browser settings. Note that disabling certain cookies may affect site functionality.

7. Your Privacy Rights

Under applicable data protection laws (including Argentina's Personal Data Protection Law and GDPR), you have the following rights:

• Right of access: You can request a copy of your personal data
• Right to rectification: You can correct inaccurate or incomplete data
• Right to erasure: You can request deletion of your data under certain circumstances
• Right to object: You can object to processing of your data for certain purposes
• Right to data portability: You can receive your data in a structured format
• Right to withdraw consent: You can withdraw your consent at any time

To exercise any of these rights, contact us through the means indicated in the contact section.

8. International Data Transfers

Your data may be transferred and stored on servers located outside Argentina, including countries that may have different data protection laws. By using our services, you consent to these transfers. We implement appropriate safeguards to protect your data during these transfers, including:

• Standard contractual clauses approved by data protection authorities
• Recognized privacy certifications and frameworks
• Risk assessments and additional security measures

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we discover that we have collected information from a minor without parental consent, we will take steps to delete that information from our servers.

10. Changes to this Privacy Policy

We may update this Privacy Policy occasionally. We will notify you of any significant changes by posting the new policy on this page and updating the 'Last updated' date. We recommend that you review this policy periodically to stay informed about how we protect your information.

11. Contact Information

If you have questions, concerns, or requests related to this Privacy Policy or the processing of your personal data, you can contact us through:

• Website: https://baires.host
• General email: [email protected]
• Technical support: [email protected]
• Billing: [email protected]
• Sales: [email protected]
• Discord: Join our Discord
• Client Panel: https://billing.baires.host

You also have the right to file a complaint with your country's data protection authority if you believe that the processing of your personal data violates applicable laws.